FAQ's
Find answers to common questions about shopping with us.
Browse the categories below, or send us a message if you can't find what you're looking for.
Shipping & Returns
Yes — we ship to most countries. Available destinations and rates are shown at checkout once you enter your address.
Orders are typically packed and handed to the carrier within 1-2 business days of being placed.
We accept returns within 30 days of delivery. Items must be in their original condition and packaging.
Standard shipping takes 5-7 business days after dispatch. Express shipping takes 2-3 business days.
Orders
Add items to your cart, then follow the checkout steps to enter shipping and payment details.
You'll receive a confirmation email as soon as your order is placed, and you can view its status anytime from your account's Orders page.
If your order hasn't shipped yet, contact support and we'll update the address for you. Once shipped, the address can no longer be changed.
Yes, update your billing address from your account settings before placing your next order, or contact support for an order already placed.
Products
Check the size guide linked on each product page — it maps our sizing to common regional standards.
Sustainability and materials information is listed in the "Details" section of each product page.
Yes — digital gift cards are available and can be applied at checkout.
Didn't find your answer?
Send us a message and our support team will help you out.